You can contact Barchart Support by emailing trader@barchart.com or calling 1-800-238-5814. 

You can also send a support inquiry direct from the software by clicking the Application Menu in the upper right-corner of the application and selecting Contact Support.

Also, you can submit a ticket through our online support portal at: http://help.barchart.com

And, we maintain an online support guide here: www.barchart.com/trader/help/start/